Desku has teamed up with Mirror Maison to bring AI-powered customer service solutions to the UK’s leading mirror retailer. This collaboration integrates Desku’s cutting-edge software to automate support, enhancing efficiency and service for Mirror Maison’s growing customer base.
Mirror Maison, based in Altrincham, Cheshire, offers a wide range of mirrors that merge classic designs with contemporary styles. As the company expands across the UK, founder Matthew Statham recognized the need for a scalable customer service solution. With over 20,000 satisfied customers, Mirror Maison is ready to elevate its service with Desku’s AI chatbots, live chat, and omnichannel support.
“We’re thrilled to join forces with Mirror Maison,” said Gaurav Nagani, Founder of Desku. “Our mission is to empower businesses like Mirror Maison by delivering faster, smarter, and more personalized customer support. This partnership showcases how eCommerce brands can transform their customer experience while boosting operational efficiency.”
Mirror Maison Enhances Customer Service with Desku’s AI-Driven Solutions
By using Desku’s AI tools, Mirror Maison will elevate its customer service to new heights:
- Faster Response Times: With Desku’s live chat and unified inbox, Mirror Maison will engage with customers instantly, providing real-time support and cutting down on wait times.
- Automated Responses: Desku’s AI chatbot will handle common inquiries, delivering quick answers to frequently asked questions while freeing up the team to address more complex issues.
- Seamless Support Across Channels: Desku’s omnichannel platform will allow Mirror Maison to manage customer queries from social media, email, and live chat—all in one place.
Matthew Statham, founder of Mirror Maison, expressed his enthusiasm for the collaboration. He Said “At Mirror Maison, we are committed to providing not just quality products, but also exceptional customer service. With Desku, we can maintain that high standard while continuing to grow. We’re confident that Desku’s AI tools will help us deliver an even better experience to our customers.”
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